Team Informatics

Managed Services

Support. TEAM support solutions deliver a personal approach to implementation management and provide significant value add above and beyond standard support services.  We ensure that the ongoing needs of your Enterprise Content Management System are met at all times by a senior-level support expert with skills specific to your implementation.  TEAM provides support services for a wide range of ECM technologies, including Oracle, Alfresco and Microsoft SharePoint..

TEAM’s Enterprise Support program provides  flexible support levels, including:

Enterprise Support Silver. The foundation services upon which all other levels of service are build upon. Key benefits include:

• Designated Technical Account Manager (TAM) available to you at all times. You will have direct access to a senior-level resource (your TAM) who will maintain an in-depth knowledge of your specific product, environment and architecture. Soon, you will be thinking about this person as an extension of your own technical team.
• Annual Review. An implementation review, headed by your TAM, will be a collaborative session. This will include a review of support activity, and a proactive ‘health check’ of your complete solution.

Enterprise Support Gold. All of the above, as well as additional services which include:

• Administrative services. Leverage your Technical Account Manager  for services including patch and critical update management, Metadata & Security model maintenance with routine updates and general system and error log monitoring.  Additional administrative services may also be included, as desired.

Enterprise Support Platinum. The highest level of services, it provides all of the Silver and Gold offerings, as well as services generally considered outside the scope of support and application maintenance services.  Key benefits include:

• Bundled Consulting Services – included hours for additional services such as assistance with architecture configuration changes, upgrades, enhancements, system migrations, performance evaluation, user training, web site development and much, much more.

Your company will be able to respond quickly to changing business needs by utilizing your TAM to adapt your solution at a moment’s notice.

Please find comprehensive overview in our accompanying brochure: Support Services Brochure

Hosted Services

Over the years, our foundation in Enterprise Content Management has led us to realize the need to offer our clients hosted services. Because ECM environments can be very complex, our knowledge allows us to help you reduce your administrative and IT overheads, so you can focus on realizing the benefits of you IT investments.

TEAM provides hosted services for a wide range of technology solutions, including standard web hosting, applications such as ECM (Alfresco, Oracle and Microsoft), CRM (Siebel), HR (PeopleSoft) and more.  Additionally, we offer both physical and virtual environment management services and will work with you to determine the appropriate environment to effectively support your implementation requirements.

Key benefits of these services include:

• High availability. TEAM datacenters provide a high availability architecture following the N+1 principle. This design provides stability from multiple power grids, exceeding 99.9% system availability (with the option to extend across multiple datacenters, for even greater availability).
• Storage. To meet the expanding storage needs of business, we utilize Hitachi SAN technology to allow block level replication, site-to-site replication, de-duplication and WORM technology.
• Systems Management. We provide industry best practices for managing Windows, Linux and other operating system environments. This includes hardware replacement, scheduled patch installation, monitoring of hardware and applications, together with ensured back up of data.
• Virtualization. Team utilizes VMware to offer cost effective virtual machine environments, improving the availability and efficiency of many applications.