TEAM is Hiring!

We are currently looking for a Technical Support Engineer

 

The Technical Support Engineer (TSE) works as part of a team supporting all internal and external users of streaming video content management products, including key enterprise customers and internal field staff. The TSE will often need to engage with customers in a consultative manner to resolve complex issues, working in conjunction with engineering and professional services personnel. The TSE is expected to cultivate a deep knowledge of supported products and third-party technologies typically used by customers. This is not a “call center” or “IT helpdesk” type of position – successful candidates should be capable of driving technical investigations to resolution in a dynamic working environment.

 

Essential Duties and Responsibilities:

 

  • Research, replicate, perform root cause analysis and provide resolution to product issues reported by customer and field personnel
  • Interface with Professional Services, Engineering and QA as necessary to resolve customer issues
  • Maintain history and status of issues in thecompany’ss trouble ticketing system
  • Contribute to the improvement of thecompany’ss products, documentation, and processes
  • Author technical documents in thecompany’ss knowledgebase

 

Knowledge, Skills and Abilities:

 

  • Bachelor’s degree in CS/IT or equivalent experience
  • 1 year in a customer-facing technical role in internship (e.g. professional services/consulting, presales engineering, technical support), preferably with large enterprise customers
  • Experience working with a J2EE application server stack (preferably using JBoss)
  • Experience with Oracle and SQL Server databases
  • Experience in setting up IIS web server and troubleshooting skills on modern Windows platforms
  • Excellent analytical and problem solving skills with a strong sense of customer commitment

 

Additional Preferred Experience:

 

  • Previous experience with streaming video infrastructure
  • Experience in debugging network issues
  • Experience with Content Delivery Network systems
  • Front-end web development experience (HTML/JavaScript)

Send us a message with your Resume!