Subscribers to TEAMs Managed CS do not need to send employees to expensive and time-consuming training to become certified in the various Oracle products being offered. TEAM’s business revolves around being educated and certified on Oracle’s products and so we do as a matter of course what you’d have to do above and beyond.
You ask, we deliver. Not only do we facilitate cloud services administration but we provide industry-leading subject matter expertise. This means little to no internal time spent delivering solutions – everyone can stay focused on the business at hand.
TEAM is in constant contact with Oracle Product Management on what’s coming, what’s new, and what’s hot so we can give you the best advice on utilizing the products you’ve got and what products you might need in the future. We’ll also stay on top of the new features in your products and provide guidance on where they fit into your business model.
Service Reporting and Service Management
- Consolidated reporting into a single real-time report or dashboard, from both TEAM supported on-premise applications and Oracle Cloud applications.
- Consolidated reporting on Incidents, Problems, Service Requests and progress
- Knowledge base and FAQ for client specific installation
- TEAM will manage all calls with Oracle Support and 3rd Party Vendors to:
- Provision services
- Troubleshoot incidents
- Manage problems to resolution leveraging our relationships with Support and Product Management.
- TEAM will provide solution options for all Service Requests and a mechanism to execute the selected Options under the Service if appropriate.
Value added services through innovation